Shipping policy

Processing time
Everhide processes orders within 1–2 business days of receiving payment. Orders placed on weekends or bank holidays are processed the next business day.

Delivery time
Estimated delivery time is typically 6–10 business days, depending on the delivery address. Delivery times are estimates and may vary during periods of high demand or due to unforeseen events.

Shipping costs
Standard tracked shipping to the United Kingdom is £2.99. Orders of £50 or more qualify for free shipping.

Order confirmation and tracking
Once your order has shipped, you'll receive an email with confirmation and a tracking number so you can follow your delivery. If you don't receive tracking information within a reasonable time, please contact us.

Delays
If your delivery is delayed beyond the estimated delivery time, we will let you know as soon as possible. Everhide is not responsible for delays caused by circumstances outside our control, including carrier delays, customs processing, strikes, or severe weather. This does not affect your statutory rights.

Uncollected or returned packages
Packages that are not collected and are returned to us may incur a fee covering return shipping and administrative costs. This fee will be deducted from any refund.

Incorrect or damaged delivery
If your package arrives damaged, or you've received the wrong item, please contact us without undue delay so we can investigate and find a solution. We recommend documenting any damage with photos.

Customs and import
Orders are shipped from a supplier located outside the United Kingdom.

Import VAT, customs duties, and any carrier handling fees that apply to your order may be charged on delivery. Where they are not included in the price you paid at checkout, they are paid directly to the carrier or the relevant authorities. We recommend checking the applicable rules with HM Revenue & Customs (HMRC) before ordering.

Address information and delivery responsibility
To ensure correct delivery, please provide accurate name, address, and contact details at checkout. Everhide is not responsible for packages that are lost or cannot be delivered because of incorrect or incomplete address information.